Skip to content
Dir. logo
Dir.Customer Desk · Cleaning
Request your proposal
Customer Desk · Cleaning

Your competition received that message at 7pm too.
The difference is who replied first.

Dir. Receptionist: the AI employee that answers your cleaning company's WhatsApp like a receptionist.

Every unanswered lead went to someone else. Dir. handles them, captures m², frequency, zone and service type. You get a complete lead ready to quote, any hour of the day.

B2B and B2C in one number 24/7, without you Complete lead, ready to quote
What you see here is an example. Your Dir. is configured with your name, your zones, your services and your tone.
Today's leads 3 captured · 0 missed
B2B · Utrecht
Hotel Westpoort B.V.
52 rooms · Daily + 3x/wk · 600 m²
07:14 Captured
B2B · Amsterdam
Gebouw Services N.V.
Offices 500 m² · Daily
14:55 Captured
B2C · Rotterdam
Sofia Mendoza
Apt 90 m² · Bi-weekly · windows +
20:37 Captured
Who it is for

Customer Desk is for cleaning companies losing work because they cannot reply in time.

It is for you if

This sounds familiar

  • Messages arrive outside working hours and sometimes you reply the next day
  • You serve companies and private homes, and each asks different things
  • You repeat the same questions about size, area and frequency in every conversation
  • You have lost quotes by being slow, and you know it
It is not for you if

This does not apply

  • You work with two fixed clients and are not looking for more
  • You have someone answering the phone all day
  • Your clients only come through tenders, not WhatsApp
02 · Your B2B client

A hotel writes at midnight.
By morning you have everything you need to quote.

A company writes looking for cleaning for their offices, hotel or warehouse. Dir. takes over: asks for space type, square metres, frequency and zone. You end up with everything you need to quote, without having written a single word.

  • Captures company, contact, space type, m², frequency and zone
  • Notifies you instantly with the lead summary
  • Once it has the size, type and frequency, it gives an indicative range from your own table and always closes with the visit. You send the final price. Dir. never confirms it: questions about contracts, VAT or discounts reach you with the whole context
  • Three offices in one request: Dir. notes each one separately, with its address and frequency, and they reach you together
B2B conversation
Thursday 5 November
19:47
19:47
Glans Cleaningonline
Today
Hi, I'm looking for someone to clean our small office in Amsterdam19:47
Hi, I am the AI Receptionist of Glans Cleaning B.V. To help you I need to store your data (name, phone, appointments) under GDPR.19:47
Message
B2C conversation
Thursday 5 November
19:47
19:47
Glans Cleaningonline
Today
Hi, I'm Sophie Bakker. I'm looking for someone to clean my flat in Haarlem regularly19:47
Hi, I am the AI Receptionist at Glans Cleaning B.V. To help you I need to store your data (name, phone, appointment history) under GDPR.19:47
Message
03 · Your B2C client

Someone asks about their flat.
All you see is the finished lead.

An individual writes looking for cleaning for their home. Dir. identifies it as B2C and adapts the flow: asks for home type, square metres and frequency. You get a lead ready to contact.

  • Detects whether it's a company or individual from the first message
  • Same number, different flow for B2B and B2C
04 · You, the owner

You see the complete lead.
You act with one message.

When a lead comes in, you get the full summary on WhatsApp. From there you can ask Dir. whatever you need: how many leads you have, which one has been waiting the longest, request a follow-up. In whatever language you write, no exact commands needed.

No tools to open. No searching anywhere. From the same number you're already on.

Owner commands
Thursday 5 November
19:47
19:47
Dir. Receptionistonline
Today
Visit awaiting approval: Sophie Bakker · clean · Spaarne 35, Haarlem · Friday 11:00 · 80 m² · weekly19:47
yes, confirm Sophie's visit on Friday19:47
Message
05 · Automations

Between the lead arriving and the review landing,
you step in once.

Dir. doesn't just receive the message. It knows the state of every lead and what needs to happen at each moment. These are the actions it triggers without being asked.

When the lead comes in
A heads-up to the owner when there is something to decide
You get a WhatsApp with the full summary: client type, zone, m², frequency and service required. Ready to quote.
3 days without reply
Automatic follow-up to the lead
"Still looking for a cleaning service? We can still help you." A message in the client's language, at the right moment.
7 days without progress
Alert to the owner
Dir. notifies you that a lead has been stuck for a week. You decide whether to close it or follow up manually.
Show the rest of the steps
When you mark a lead as active
Client moves to your active base
One command. The lead becomes a client, gets logged and is ready for Dir.Roster if you need it.
Once they are your client
Moving a service, with your say-so
The client asks to move Thursday to Friday. Dir. checks conflicts and asks you. You say yes, Dir. moves it and tells the client and the cleaner.
The day after each service
Asks for the Google review
Never before 10am, and never the same client twice in 90 days. Reviews are what makes the next client find you without paying for them.
Every morning, every Monday and the 1st
The numbers, without opening anything
The day opens with what is waiting on you. Monday, how the pipeline is moving. And on the 1st, the month closed: new clients, reviews earned, and services that ran without you stepping in.
06 · Your data, your rules

Your company.
Your information.
Your name first.

The client sees your company's name, not ours. Your data is yours and never gets mixed with any other business's. Your personal WhatsApp stays yours. Nothing changes for you or your team.

What Dir. does not do

It never gives a final price: questions about contracts, VAT or discounts reach you with the whole context. It does not give out other clients' data or your personal phone. It does not issue refunds. If the person says no to storing their details, Dir. stores nothing and points them to your phone number.

Take them with you, any time

See it whenever you like in your panel. And if you ever want to take it elsewhere, just ask and we hand it over as a spreadsheet you can open yourself. No cost, no strings.

Your personal WhatsApp intact

Dir. uses a separate number dedicated to your company. Your personal number stays yours, no mixing.

GDPR included

Consent logged, right to deletion, data policy for your company. No additional configuration.

Languages: EN, NL and ES

Dir. detects the client's language from the first message and replies in the same one. EN, NL and ES included.

Fixed monthly fee Your data stays yours No commission per lead

A fixed monthly fee, built around your company.

Price

A B2B client who didn't hear back in time is a client lost. Dir. responds to every enquiry, at any hour, in the client's language. You pay for what your company actually uses, nothing more. And your client data stays yours.

Request your proposal

No obligation.

See all desks →

Questions people ask before they start

Do I need a new WhatsApp number?

No. Dir. runs from the number you choose: the one your clients already know or a new one. It is always registered to your business, under your name.

What about privacy and GDPR?

Dir. says it is an AI receptionist in its first message and points to the privacy notice. The data belongs to your company, people can ask for it to be deleted, and you can take everything with you whenever you leave.

When does it start working?

Dir. answers the clients and candidates who write to you. What Dir. starts on its own (shift cover, reminders) switches on when Meta approves the message templates. We handle the paperwork with Meta.

What if Dir. makes a mistake or does not know?

Dir. does not invent. When it does not know something, or something needs a decision (a final price, a visit, a shift change), it passes it to you with everything already gathered. You approve and only then does it go back to the other person.

How much does it cost?

It depends on the size of your company and the desks you use, so we do not publish one price for everyone. After a 30-minute demo you get a proposal in writing with a fixed monthly fee for what you will really use.

What if I want to stop?

Stop whenever you want: no lock-in and no setup fee. Your data is yours from day one and you can ask for a copy of everything at any time.

Ready to stop losing leads?

Customer Desk, priced to fit: a fixed monthly fee for what your company actually uses. Your data stays yours.

Dashboard

See what's happening

Leads, candidates, staff and alerts in one view. Example data, no login required.

  • Active lead pipeline
  • Candidate funnel with scores
  • Staff roster and alerts
Open the demo
Simulator

See Dir. at work

Four phones, one business. Pick who writes and watch every phone that takes part.

  • Customer, candidate, team or owner
  • See what each phone receives
  • No WhatsApp, nothing to install

Dir. answers the clients and candidates who write to you. What Dir. starts on its own (shift cover, reminders) switches on when Meta approves the message templates. We handle the paperwork with Meta.

08 · Get started

No apps to install.
No changes to how you work.

Just one WhatsApp number for your company, a new one or the one you already have for the business. Your clients keep writing to you there. You stay the owner, the face, the brand. Dir. does the operational work that nobody should be doing by hand.